Pro-Tekt Remote Technical Support performs repairs on a first come, first served basis, meaning that we work on computers in the order we receive them.
Pro-Tekt Remote Technical Support is not responsible for purchasing any hardware or replacement parts necessary to complete the repairs. If we find a part needs to be replaced we will inform you, and direct you how and where to purchase the part. You are responsible for purchase of the replacement part and the shipping to us.
Pro-Tekt Remote Technical Support will do our absolute best to make the correct diagnosis, but we cannot be 100% correct every time. In the event that a part was misdiagnosed, that replacement of the part does not fully resolve the issue, or the part arrived damaged or defective, we will return the part to you but cannot initiate a return to the manufacturer on your behalf, nor can we guarantee the manufacturer will accept a return of the part.
Customers who have an active unlimited tech support plan, or are within the complimentary 30 days of tech support, are entitled to hardware repair service under their support plan and will not be billed for our labor. Our unlimited support customers simply pay for shipping the computer to us, and for any parts necessary to complete the work. We will pay the return shipping to the customer’s original billing address within the United States or Canada.
Pro-Tekt Remote Technical Support is not responsible for any damages that may have been caused during shipping, either to or from our facility. We fully document the receipt and shipment of all computers, taking pictures of the computer when we receive it, and before returning it back to you.