Refund Policy

Pro-Tekt Remote Technical Support is a world class provider of remote technical support and security products. Because of our ambitious goals to improve the overall customer experience we proudly offer a 100% satisfaction guarantee. If for any reason you, the customer, are not happy with the services we have provided than you are eligible for a refund consideration up to the full value of your original purchase. All that we ask is that you communicate your concerns with us directly. We are available 24 hours a day 7 days a week. Simply call 844-802-2081 and one of our resolution specialist will ensure your satisfaction.

If you have subscribed to our Unlimited Tech Support Plan you are eligible for:

  • Unlimited Tune Ups
  • Network Support
  • Printer and Device Support
  • Password Assistance
  • Email Client Support
  • Software and Plugin Updates
  • Hardware Issues (Terms and Conditions apply)
  • Access to Certified Technicians during our normal business hours

Our general refund guidelines are just that – guidelines. We will strive to ensure your complete satisfaction regardless of the outcome. We request that you give us a chance to resolve all of your technical issues prior to deciding whether you are satisfied.

Any refund issued can take 3 to 5 business days to post to your account and, depending on your financial institution, can sometimes take longer. Refunds on E-Check transactions will only be processed once the original funds have been received by our merchant. These funds will then be voided or refunded and can take several days to post back to your account.